I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. The lights will blink when the wireless access point is operating normally. Back a step. 0 red light constantly on. Kindest regards, David_Bn. I have: - turned it on and off at the wall. Your network has been fixed. Depending on your area and. The lights are: Power: Indicates the power is on and the router is working. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. Orange light on Vm Hub 3. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. Hub 5 has a pulsing green light. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. IP of HUB should now be 192. Virgin said it was the new software update colour. The information below shows current status of this Hub 5. 5Gbits/sec Ethernet port for even faster wired connections. I've a flashing green light on my hub, no broadband or phone. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. If you see this color, there is no cause for alarm. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. Re: Hub 5 problem - light going out. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. I can connect but there is no internet connection. Thank you so much for your post and welcome to the community forums, it's great to have you here. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Ethernet: Indicates the connection to the modem is working. Solid Red – Internet connectivity issue. Understanding what each light signifies can. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Options. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. on 01-12-2022 23:05. Options. You could always use some masking tape. 13-12-2021 15:21. Based on previous threads about this issue, a replacement is needed. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. We do not make commissions. Check out our guide - How to pay my Virgin Media bill. Here is a handy guide to the light on your Hub 5. 7. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If its nor working for you insist that you get the old Hub back and reactivated onto your account. Ive unplugged the hub but its still happening. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. Please can you take out all the cables and put them back in. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Unlike range extenders, mesh networks rely on nodes that act as WiFi. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. on 09-12-2022 14:59. Checking the Indicator Lights. Solid Red Light on Router on Hub 3. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The honest truth is: no, Virgin WiFi does not have weak security. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . 1 ACCEPTED SOLUTION. Open the computer it was connected to open a browser. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Try a 30 second pinhole reset of the hub with no ethernet connection. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Orange LED is ok. Wait at least 2 minutes for your Pods' LEDs to stop blinking. It will also flash when the Hub is downloading new software. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. For Hub 5, Hub 5X, Hub 4. QuickStart, set up and connections. I can connect to the hub but it has no internet connection. It can take 5 to 10 minutes to restart. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Off: No phone service or the phone is not connected. . Now, navigate to the Advanced Settings, then click on Wireless. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Forum Team Options. 28-04-2023 18:12 - edited 28-04-2023 18:29. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Blue flashing light for 2 days now. This page requires cookies to be enabled in your browser settings. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. HUB 4 Bricked - Solid white light. on 24-07-2022 14:45. No internet, the hub red. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Thanks for your help. Have tried resetting the hub but issue persists. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. We would like to show you a description here but the site won’t allow us. If this is causing problems, ask to have your old Hub reinstalled. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Solid Red – Internet connectivity issue. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. on 04-06-2023 14:48. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. My hub 3 is displaying a solid red light. Blue flashing light for 2 days now. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 5. Going by the colour of the light you are seeing on the hub you probably have a hub3. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Thanks for that. I don’t seem to be able to talk to VM by. We do not make commissions. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. 5Gbps speed LAN (Ethernet) port. To reset: press the button and hold it for more than ten seconds. I now have a permanent orange light. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. not sure if this is normal or not. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. If that’s the case, simply. When the power light is solid white, it indicates that the hub is on and working correctly. Virgin Media1. Get the Hub ready by connecting the wires. Smug1to. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. It might flash or change colour when you first turn the Hub on or after a restart. 3 weeks ago. White power light is on and Internet lights are blue. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Make sure all of your cables are secured properly, and then press the power button. Ensure that the hub is in an open space and not overheating and reboot it. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. For example, if your Virgin Media Hub 3. Select the option next to Enable Modem Mode. Hub 3. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. It will have no bearing on any other problems, you need to look elsewhere. Options. The light should stay green for some time before turning blue, which signals that the Hub is working properly. You’ll know it’s ready when the white power light at the front of the Hub is on. Flashing Green – Booting up. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Thank you. Flashing Red – Updating firmware. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. Try this as a last resort. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin Media 2. This process can start again if there’s lots of interference. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. 2) Turn off the hub and disconnect any Ethernet cables. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Lights on Hub 3. • Switch the hub back on at the power. Hub is not hot. Depending on your area and. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Flashing White – Connecting to Virgin Media network. I have had a solid red light on my hub for over a week. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Once the power white goes solid white, check if the internet light is no longer flashing red. We do not make commissions. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Flashing red light. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Flashing green: The Hub 5 is starting up. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 4. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. It isn't on during normal use, but turns red if there. Tudor. As per installation guide it should be a solid white light, however, it is continously showing an orange light. We do not make commissions. I have tried switching it off for a few hours to let it cool down, that made no difference. Best done from a wired connection. My Virgin Media App. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. I'll try and include as much info as i can on the stats. Have tried resetting: holding reset button for 60 seconds; no dice. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. It should then pulse slowly as it connects to your Hub. 2) Turn off the hub and disconnect any Ethernet cables. Keep us posted on how you get on. Options. Now a ‘white’ LED is actually made up of a red, green and blue. 1 (192. Click on connect on the one that is your virgin media hub 5 own. If that’s the case, simply. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Mumfordd04. A flashing red power light signals that there’s an issue that needs addressing. Virgin Media. I’ve reset the hub and checked all connections countless times and still nothing. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. The hub is in an open area and has shown no signs of overheating. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Base LED The Base LED will be the only light that will stay on during normal operation. As soon as the hub is ready, you will see the white power lamp. intermittent. 1 then it looks like it has not been updated to the latest firmware. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Flashing White – Connecting to Virgin Media network. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. You’ll know it’s ready when the white power light at the front of the Hub is on. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Find out what all those lights on the front of your Virgin Media Hub mean . on 19-09-2023 03:59. 11ax), improved security (e. I've had a red light on my router foe months now. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Luckily everything is currently working. 0. I’m no design expert, but I don’t think LACK of a signal is the best way to show. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. My phone line is connected to the hub since early November. Speeds seem to be fine too. Options. Up to 3 WiFi Pods if needed. This means that there is an issue with the telephone system. After area broadband outage, hub 3 now just showing red light. 3 weeks ago. We would like to show you a description here but the site won’t allow us. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Please advise. 0 (black) Close. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . We do not make commissions. All wifi devices will need reconnecting to the best SSID at each location. Use the recommended Deco App to connect the other units to the first. If it's still red then you need a replacement hub via a VM engineer. 2 Internet Light. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. It continued to flash. on 07-01-2023 13:02. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. No matter what I do the original pod won’t connect to the hub wirelessly. g. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Here's what you need to do: Press the lit-up blue button on your Super. 4Ghz. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. and tells you of more local issues down to. This’ll only take a few minutes, depending on how many WiFi Pods are connected. I have tried a pinhole reset twice now but the light remains orange. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Bottom – WLAN (green/blue). Red Light. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. 3. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. Sorry to hear you're having concerns with the red light warning on your hub. 4 REPLIES 4. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. No issues in area currently. Logging into the advanced settings (IP address in browser) says internet has registration failure. I'm afraid there isn't an option to do that in the settings. To reset: press the button and hold it for more than ten seconds. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Forum; Apps. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. perhaps the hub is not been added to your account. Understand what each of the lights on your hub means, and learn how to reboot it . You can use a pen or paper clip to do this. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. My service and speed are unaffected and the hub doesn’t feel unusually hot. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. BD20. Middle –. Stable White – Connected. Solid red: There’s an issue with the Hub 5. If it’s flashing green, it’s starting up. Types of Booster. The lights are: Power: Indicates the power is on and the router is working. The WiFi Booster will start copying your Hub’s details. After that it starts the process over again and reverts back to the green. The Virgin Media Hub 5 light at the front let's. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. Options. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Below are the most common lights you’ll see on a Virgin. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Hub 5 Plugged In - No Lights. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have reset the hub by turning it on and off and also by using the pinhole on the back. I'm sorry to hear about the issues with the red light on the hub. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Did you mean: Virgin Media Community. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. I have tried hard and soft resets. No help from the annoying call centre. 3. I recently upgraded by bandwidth and a hub 5 arrived today. If the hub is white, it means it's in the process of. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Get the Hub ready by connecting the wires. At least 30Mbps download speeds in every room or £100 one-off credit. Thanks. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. We do not make commissions. It will have no bearing on any other problems, you need to look elsewhere. Middle – Ready (green/blue). . I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Had my Internet completely drop. hub 5 flashing blue light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). If you’ve got a permanent red power light. This is what you'll see when the Hub’s working normally. Hi daveth2014, thanks for posting and welcome back to our community. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Phone. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. It normally is not a hub problem, but a VM cable/cab/network problem. We would like to show you a description here but the site won’t allow us. . Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Connect the Hub’s power cable with the blue tab. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. Try restarting it, and if the problem persists, contact Virgin Media support. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 4GHz. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Can flash for a few minutes like this, it is normal. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. - 5258622. I believe it is having issues with the DHCP service. Call equipment activation on 0800 953 9500. Hi, First post so please be gentle. Options. This light flashes green when the Hub's downloading a software update. Red power light on the Virgin Media Hub 3. Area 14. Good morning, My virgin WiFi Hub 3. This light is shown for up to one minute. Moved property back in December of last year and took my 1Gig package with me to the new address. Thanks, Kath_F . I have tried switching it off for a few hours to let it cool down, that made no difference. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. Virgin Media 2. Home Phone. Try as below as there is a specific way of using modem mode. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. Hub Lights. 08-01-2023 22:03 - edited 08-01-2023 22:06. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Thanks.